As the first point of contact at VED International Education Consultancy, our Front Desk Officer plays a crucial role in shaping the first impressions of our students, parents, and international partners. We are looking for a warm, articulate, and highly organized individual who embodies our "family-like" atmosphere while maintaining a high level of professionalism.

In this role, you will welcome visitors, manage incoming inquiries, and seamlessly coordinate communication between prospective students and our expert counseling teams. If you possess excellent communication skills, thrive in a dynamic environment, and are passionate about delivering exceptional customer service, we want you on our team.

Key Responsibilities

• First Impressions & Hospitality: Greet students, parents, and guests warmly upon arrival, ensuring a hospitable, professional, and supportive environment.

• Inquiry Management: Efficiently handle inbound phone calls, emails, and social media queries, providing accurate initial information about our study abroad and test preparation services.

• Counseling Coordination: Oversee the daily appointment calendar, scheduling and assigning prospective students to the appropriate academic or visa counselors.

• Database Management: Accurately record and maintain visitor logs and student inquiry data in our internal systems for further follow-up.

• Office Administration: Manage the front office layout, coordinate incoming/outgoing mail, and ensure informational brochures and institutional prospectuses are neatly displayed and well-stocked.

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Communication, Hospitality, or a related field (running candidates with strong communication skills may apply).

• Experience: Prior experience in front desk operations, customer support, or hospitality—preferably within the educational consultancy sector—is highly advantageous.

• Communication Skills: Exceptional verbal and written fluency in both English and Nepali.

• Interpersonal Traits: A warm, confident demeanor with sharp active listening skills and a problem-solving mindset.

• Tech Savviness: Proficiency in MS Office Suite (Word, Excel, Outlook) and basic digital communication tools.